DHK99 FAQ — FAQ

No. DHK99's policy allows only one account per person. If multiple accounts are found, all of them will be closed and the balances may be forfeited.

Click the "Forgot password?" link on the login page. Enter your registered mobile number or email to receive an OTP or reset link. OTPs are generally valid for 10 minutes. If you run into any issues, contact us via live chat.

Your account is activated as soon as OTP verification is complete. After that, make a deposit and you can start playing any game right away. The whole process typically takes 2–5 minutes.

Some details — such as your email address or mobile number — cannot be changed directly for security reasons. To update these, contact support and complete identity verification.

Yes. You can set a self-exclusion or cooling-off period for a temporary break. If you want to close your account permanently, contact support. Responsible Gaming Full details are on the page.

You can deposit via mobile banking, bank transfer, cryptocurrency (USDT, BTC), and various e-wallets. For the latest list of available methods deposit page here.

The minimum deposit depends on your payment method. For mobile banking, it generally starts from BDT 500. To find the exact amount Deposit Page here.

Mobile banking and e-wallets are credited within 5–15 minutes. Bank transfers may take 1–2 hours. Crypto deposits depend on network confirmations.

DHK99 does not charge any platform fee on deposits. Your payment provider may have its own charges, but the full amount you deposit will be credited to your account.

Note your transaction number (TrxID) and wait a moment. If the amount hasn't been credited within 30 minutes, contact live chat with your transaction number and we'll resolve it promptly.

Daily deposit limits depend on your payment method and account level. VIP members enjoy higher limits. Contact support for more details.

Mobile banking deposits are typically processed within 5–30 minutes. Bank transfers can take up to 24 hours. VIP members receive priority processing.

For withdrawals above a certain amount, identity verification (KYC) is required under international regulations. Once your national ID or passport has been verified, you won't need to do it again.

The minimum withdrawal amount varies by payment method. For mobile banking, it typically starts from BDT 300–500. For accurate information Withdrawal Page here.

Note your withdrawal request ID and contact live chat. If your identity hasn't been verified yet, complete that first. Most issues are resolved within 24 hours.

No. To withdraw a bonus balance, you must first meet the wagering requirement. For example, a 30x requirement means you need to bet 30 times the bonus amount. Full terms and conditions On the Promotions page available.

Your welcome bonus is added automatically when you make your first deposit after registering. If you have a bonus code, enter it at the time of deposit — it cannot be applied afterwards. For more details On the Promotions page here.

A wagering requirement is the amount you need to bet before you can withdraw a bonus. For example, a 30x requirement on a BDT 1,000 bonus means you must place BDT 30,000 in bets. Each bet you place from your balance gradually counts toward meeting the requirement.

Typically only one bonus can be active at a time. A new bonus cannot be activated until the current one is completed or cancelled. Terms may vary for specific promotions.

Cashback is typically paid out weekly as a fixed percentage of your net losses. It usually comes with low or no wagering requirements. Current cashback offers On the Promotions page here.

Yes, you can cancel a bonus, but doing so will forfeit the bonus balance and any winnings earned from it. Think it through carefully before cancelling. Contact support and they will assist you.

DHK99 features Live Casino (Baccarat, Roulette, Blackjack, Dragon Tiger), slots, Fish Game, cricket and football betting, and much more. New games are added regularly.

Yes. DHK99's Live Casino Fully operated via live streaming with real dealers. Watch the dealer in high-definition and place bets in real time.

If you lose connection during a live game, your bet is typically settled according to the game's rules. Results are recorded in the game log. If there's an issue, contact support with the game reference number.

In Fish Game Shoot fish of different sizes to earn coins. Larger fish give more points. Stick to your budget and experiment with different weapons to build your strategy.

Yes. DHK99 uses top-grade SSL encryption. Your data is never sold to third parties. For more details Privacy Policy Read more.

Change your password immediately and notify support. DHK99 activates automatic protection when suspicious login activity is detected. Keep two-factor authentication (2FA) enabled.

Yes, DHK99 is a licensed and regulated online gaming platform. We operate in accordance with international gaming standards. To learn more About Us Visit the page.

DHK99 will never ask for your password, OTP, or banking details via SMS or email. If you receive such a message, do not click any links — take a screenshot and contact support immediately.

download page Go and download the Android or iOS version. On Android, you may need to allow "Unknown Sources" to install the APK file.

No. One account works across both the website and the app. Log in from any device using the same username and password — your balance and history stay in sync everywhere.

When you open the app, a notification will appear automatically if an update is available. Or, Download Page Download and install the latest version.

Yes, all the same games available on the website are also available on the app. Games load faster on the app, and native touch controls make gameplay smoother. We recommend using the app for the best mobile gaming experience.