DHK99's Privacy Policy

DHK99 takes your personal data seriously. We believe every individual has the right to full control over their own information. This Privacy Policy is designed to clearly explain what data we hold about you, why we hold it, and how we keep it safe.

When using the DHK99 platform, some information is provided directly by you and some is collected automatically. We never collect more than what is necessary. Our sole aim is to deliver the best possible service — not to misuse your data.

This policy has been drafted in compliance with both Bangladeshi and international data protection laws. If you have any questions, you are welcome to reach our support team at any time.

DHK99 collects only the information that is necessary. A detailed breakdown of each data type is provided below.

• Information you provide directly during registration is collected.
• While browsing the website, cookies and analytics tools automatically collect certain information.
• Data is collected from documents submitted for identity verification.
• Customer support chat records may be retained.

DHK99 uses your information only for specific, legitimate purposes. Your data is never used beyond what is necessary.

• Account management: For registration, login, and identity verification.
• Payment Processing: To process deposits and withdrawals securely.
• Security Assurance: To prevent fraud and unauthorized access.
• Customer support: To resolve your issues quickly.
• Responsible Gaming: To detect unusual gaming patterns and provide assistance.
• Legal obligation: As required by the relevant government regulatory authority.
• Service Improvement: For analysis aimed at improving your experience.

DHK99 may share information with third parties in limited circumstances and for specific reasons — never for the purpose of selling it.

• Payment Provider: Limited data is shared solely to verify transactions.
• Identity Verification Service: With licensed entities for KYC verification.
• Law enforcement agencies: By court order or legal obligation.
• Analytics services: Anonymous and aggregated data — with no personal identifiers.

The DHK99 website uses cookies. Cookies are small files stored in your browser that help improve your browsing experience.

• Essential Cookies: Used to keep login sessions active and maintain security.
• Performance Cookies: To analyze website speed and performance.
• Preference Cookies: To remember your preferences such as language, theme, and similar settings.
• Analytics cookies: To understand overall user patterns — without any personal information.

Cookies can be disabled through your browser settings, though doing so may affect some features of the website.

DHK99 uses industry-leading technology to keep your information secure.

• 256-bit TLS/SSL encryption on all communications.
• Sensitive data is stored in encrypted form in the database.
• Two-Factor Authentication (2FA) available.
• Regular third-party security audits and penetration testing.
• Automatic account protection triggered by suspicious login attempts.
• Regular encrypted backups of server data.

DHK99 does not retain your information longer than needed. Retention periods vary depending on the type of data.

• Account information: For the duration of active account and up to 5 years after closure.
• Transaction Records: Up to 7 years for legal obligations.
• Support Chat History: Up to 2 years after the issue is resolved.
• Browsing Log: Automatically deleted after 90 days.
• Cookie data: Session cookies are cleared when the browser is closed; persistent cookies may remain for up to 1 year.

Legal obligations or ongoing investigations may override the retention periods stated above.

As a DHK99 user, you have a number of rights over your own data. We respect these rights and are committed to helping you exercise them.

DHK99's services are strictly for users aged 18 and above. We do not knowingly collect data from minors.

If we are notified or discover that data has been collected from a minor, we will immediately close that account and delete all associated data.

DHK99 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For major changes, you will be notified in advance via your registered email or app notification. Minor changes will be reflected through a page update only.

Continued use of DHK99 after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise your data rights, please contact our support team.